Finance and Accountancy Briefing
Building customer loyalty in a multi-channel world
Over half of consumers in the UK own a smartphone - enabling shoppers to research, browse, compare prices and make payments whenever and wherever they like. Today, consumers are empowered with many mobile sites and apps at their fingertips that they can combine with online and in-store channels to create a unique and personalised customer journey.
To convert a multi-channel shopper into a loyal customer, merchants need to deliver a consistent customer experience across every channel.
Download this whitepaper to find out why.
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